Shipping policy

Shipping Policy

Last updated: 30 August 2026  |  VortX-AI Automations NZ Limited trading as VortX TapNGo

This policy explains where VortX TapNGo ships, when the eight-business-day delivery period begins, delivery charges, delays and what happens if an order is missing or damaged.

1. About this policy

This Shipping Policy applies to physical products purchased from VortX-AI Automations NZ Limited, trading as VortX TapNGo, through vortxtapngo.com. It forms part of our Terms of Service.

Nothing in this policy limits any right or remedy you have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or any other law that cannot be excluded.

2. Key definitions

Complete Order: an order for which payment has been confirmed and we have received all information reasonably required to configure and fulfil it, including the correct Google review destination URL and any requested artwork, proof approval or delivery information. If required information is missing, the delivery period does not begin until it is received.

Business Day: Monday to Friday, including New Zealand public holidays.

3. Shipping destinations

We currently ship only to New Zealand delivery addresses that our checkout accepts. We do not offer standard international shipping.

Delivery to a PO Box, private bag, remote location or restricted-access site depends on the carrier's service. If the selected address cannot be serviced, we will contact you to arrange an alternative or cancel and refund the affected order.

4. Configuration and order processing

TapNGo products are configured to open the review destination supplied for your business. You are responsible for providing a complete, accurate and working destination and for promptly approving any proof we send.

We may contact you to confirm order details. Time spent waiting for missing information, corrected artwork, proof approval or an address clarification is not counted as part of the eight-business-day delivery period.

5. Delivery timeframe

Under normal conditions, we will deliver a Complete Order within 5-8 Business Days after it becomes complete. This period includes our ordinary configuration, preparation, dispatch and carrier transit time.

The delivery estimate applies only while normal operating and carrier conditions continue. Severe weather, natural hazards, transport disruption, network outages, public emergencies, address problems and other events outside our reasonable control may cause delay. We will take reasonable steps to minimise the delay, keep you informed and help resolve the delivery. Your rights relating to late delivery remain unaffected.

6. Shipping charges

Any shipping charge is displayed at checkout before you submit the order. The amount may depend on the delivery address, parcel size and available carrier service.

If a clear shipping-price or checkout error is discovered before dispatch, we will contact you and give you the choice of accepting the corrected charge or cancelling the affected order for a refund.

7. Delivery addresses and changes

Please check the recipient name, business name, street address, unit number, suburb, postcode, email and phone number before ordering. We are not responsible for delay caused by incomplete or incorrect information supplied by you, except to the extent required by law.

Contact us immediately if an address must be changed. We cannot guarantee a change after dispatch. If a parcel is returned because the supplied address was incorrect, incomplete, inaccessible or refused, reasonable redelivery costs may apply before it is sent again.

8. Carriers and tracking

We choose a suitable carrier for the order and destination. If tracking is available, we will provide the tracking details or a link. Tracking events are generated by the carrier and may not update in real time.

The carrier may contact you about access or delivery. Please provide safe and reasonable access to the delivery address and follow any carrier instructions.

9. Delivery, title and risk

Ownership of the goods passes to you once we have received full payment. Responsibility for physical loss or damage passes when the parcel is delivered to the address you supplied, an authorised recipient, or a safe place authorised by you or permitted under the delivery arrangement, subject always to applicable consumer law.

If you give the carrier authority to leave a parcel unattended, consider whether the nominated place is secure and protected from weather.

10. Delayed, missing or damaged deliveries

If your order has not arrived within the stated timeframe, or tracking suggests it is missing, contact us with your order number. We will investigate with the carrier and keep you informed.

If a parcel arrives damaged, incomplete or with the wrong item, contact us as soon as reasonably possible. Please keep the item and packaging and, if practical, provide clear photographs. Do not dispose of the goods until we have advised the next step.

Where goods are faulty, damaged in transit, not as ordered, or delivered late in circumstances that give you a remedy under applicable law, we will provide the appropriate remedy and cover reasonable return-delivery costs where required.

11. Order changes and cancellation

Contact us as soon as possible if you want to change or cancel an order. We will try to help, but a change or cancellation is not guaranteed after configuration, custom production or dispatch has begun. The Returns & Refund Policy explains the voluntary return rules and statutory remedies.

12. Contact

For delivery questions, an address correction, or a missing or damaged parcel, contact:

Business: VortX-AI Automations NZ Limited trading as VortX TapNGo.

Email: sales@vortxautomations.com

Website: vortxtapngo.com