Terms of service

Terms of Service

Last updated: 30 August 2026  |  VortX-AI Automations NZ Limited trading as VortX TapNGo

These Terms govern use of vortxtapngo.com and purchases of VortX TapNGo NFC review products. Please read them together with the Shipping, Returns & Refund, and Privacy Policies.

1. About us and these Terms

The website vortxtapngo.com and the VortX TapNGo store are operated by VortX-AI Automations NZ Limited, trading as VortX TapNGo ('VortX TapNGo', 'we', 'us' or 'our').

By accessing the website, creating an account, submitting an order or otherwise using our website, products or related services (together, the Services), you agree to these Terms. If you do not agree, do not use the Services.

Our Shipping Policy, Returns & Refund Policy and Privacy Policy are incorporated into these Terms. If there is an inconsistency, mandatory law prevails, followed by any product-specific written terms, the applicable policy, and then these general Terms.

2. Eligibility and authority

You must have legal capacity to enter into a contract. If you order for a company, partnership, trust, organisation or other person, you confirm that you have authority to bind that party and that the details supplied are accurate.

TapNGo products are marketed primarily for business use. We do not contract out of the Consumer Guarantees Act 1993 through these Terms. That Act applies only where it applies as a matter of law to the particular goods, buyer, purpose and transaction.

3. Products and Services

TapNGo products are physical NFC-enabled plaques and stands intended to help a compatible smartphone open a business's supplied Google review destination. They are one-time physical purchases and do not include a recurring VortX TapNGo software subscription unless a separate written offer expressly says otherwise.

Product photographs, dimensions, materials, finishes and descriptions are provided to help you choose. Minor variations that do not materially affect the product's purpose may occur. The description and price shown for the selected product or variant when you order form part of the transaction.

4. Orders and contract formation

Placing an order is an offer to buy the selected product on these Terms. A contract is formed when we send an order confirmation, subject to payment authorisation, stock, fraud screening, obvious errors and receipt of the information required to fulfil the order.

We may decline or cancel an order for a legitimate reason, including unavailability, suspected fraud, an unlawful destination or artwork, an obvious pricing error, an unsupported delivery address, or failure to provide required configuration details. If we cancel an order after payment, we will refund the amount paid for the cancelled part unless the law permits a disclosed deduction for work already requested and completed.

Purchase quantities may be limited where reasonably necessary to protect stock, prevent misuse or manage fulfilment.

5. Prices, currency and taxes

Unless stated otherwise, prices are in New Zealand dollars. Applicable taxes, discounts and delivery charges are shown at checkout before you submit the order.

We may change prices prospectively. A change does not alter an order already accepted, except where there is an obvious error and the law allows correction. If that occurs, we will contact you and offer the corrected order or cancellation and refund.

6. Payment

Payment must be made using a method displayed at checkout. Shopify and the relevant payment provider process the transaction. We may not receive or store complete card details.

You confirm that you are authorised to use the payment method and that payment information is accurate. We may delay configuration or dispatch until payment is confirmed.

7. Complete Orders and customer-supplied destinations

A Complete Order is an order for which payment is confirmed and all information reasonably required to configure and fulfil it has been received, including the exact Google review destination, delivery details and any required artwork or approval.

You are responsible for checking that every URL, business identity, logo, spelling, colour instruction and other supplied detail is complete, accurate, lawful and authorised. We are responsible for following the final information and approval we receive.

If you supply an incorrect, expired, restricted or inaccessible destination, work required to reconfigure or replace a correctly fulfilled product may be chargeable. We will disclose any charge before carrying out additional work.

8. Proofs, artwork and customised products

Where we provide a proof, you must review it carefully. Approval authorises us to produce the item shown. A delivery estimate may pause while we wait for approval or revised material.

Customised Items are made or physically altered to customer-specific requirements. Because they may not be resalable, they are excluded from our voluntary change-of-mind return option once custom work has begun, without limiting remedies for a fault, our error or another failure covered by law.

9. Customer content and permissions

You retain ownership of content you supply, such as logos, business names, artwork and URLs. You grant us a non-exclusive, worldwide, royalty-free licence to copy, adapt, store and use that content only as reasonably necessary to quote, configure, produce, fulfil, support and keep records of your order.

You confirm that you own the content or have permission to use it and that it does not infringe intellectual property, privacy or other rights, mislead people, contain malicious code, or direct users to unlawful or harmful material.

Do not ask us to encode passwords, payment details, health information or other sensitive personal information in an NFC destination. A compatible device may be able to read the stored destination.

10. Google review compliance and acceptable review practices

TapNGo provides a convenient route to the review destination you supply. You are solely responsible for how, where and to whom you present the product and for complying with Google's terms, policies and all applicable laws.

You must not use TapNGo to create or encourage fake, misleading, paid, coerced or biased reviews, manipulate a rating, or interfere with genuine customer feedback. In particular, you must not:

• offer money, discounts, gifts, free goods, services or another incentive in exchange for a review, a particular rating, or changing or removing a review;
• ask only customers expected to leave a positive review while diverting, filtering or suppressing others;
• pressure a customer to leave a review or request a specific star rating or wording;
• post reviews on behalf of customers, use false accounts, or ask staff, contractors or connected persons to misrepresent their experience;
• use the product for a destination you are not authorised to manage; or
• use a misleading redirect, malicious link or destination unrelated to the represented business.

We may refuse, suspend or end fulfilment or support where we reasonably believe a destination or intended use is unlawful, deceptive, harmful or contrary to these Terms.

11. Google and other third-party platforms

VortX TapNGo is an independent product and is not affiliated with, sponsored by or endorsed by Google. Google, Google Maps, Google Business Profile and related marks and services belong to their respective owner.

Google and other platform providers control their services, URLs, account access, review moderation, rankings and policies. They may change, restrict or discontinue features without our control. We do not promise that a third-party platform will accept, publish, retain or display any review or maintain a particular URL or feature.

12. NFC and device compatibility

NFC operation depends on a compatible NFC-enabled smartphone, its settings, case, operating system, browser, network connection and the way the product is positioned. Some devices may require NFC to be enabled or may not support the relevant function.

You should test the product when received and periodically thereafter. Do not overwrite, damage, bend, puncture, expose to unsuitable conditions or place it where interference prevents reliable use. Issues caused by misuse, alteration or incompatible equipment are not product faults, except to the extent applicable law provides otherwise.

13. No guaranteed review or business outcome

We do not guarantee any number, frequency, sentiment or star rating of reviews, any change in search ranking, reputation, revenue, customer acquisition or other business outcome. Results depend on customer choice, genuine experiences, your use of the product, device compatibility and third-party platform decisions.

14. Shipping, title and risk

The Shipping Policy applies to delivery. Under normal conditions, a Complete Order is delivered within 5-8 Business Days. Ownership passes after full payment, and physical risk passes on delivery as described in the Shipping Policy, subject to applicable law.

15. Returns, refunds and cancellations

The Returns & Refund Policy applies. It includes a voluntary seven-calendar-day change-of-mind option for eligible unused Standard Items, with customer-paid return postage, and separate processes for faulty, damaged, incorrect or late goods.

16. Website accounts and communications

If account features are available, keep login details confidential and tell us promptly about suspected unauthorised use. You are responsible for activity under your account to the extent permitted by law.

We may send transactional communications about an order, account, delivery, return, support request, security issue or policy change. Marketing communications are governed by the Privacy Policy and applicable electronic-messaging law.

17. Acceptable website use

You must not use the website or Services to break the law, infringe rights, misrepresent identity, submit malicious code, interfere with security or operation, scrape or harvest data without permission, make fraudulent orders, abuse support channels, or attempt unauthorised access.

We may use reasonable technical and organisational measures to prevent abuse and protect customers, the website and our business.

18. Our intellectual property

The website, product designs, text, graphics, photographs, software, layout, branding and VortX TapNGo marks are owned by us or used under licence. Except as law permits, you may not copy, modify, distribute, sell, reverse engineer or commercially exploit them without prior written permission.

Buying a product transfers ownership of that physical item only. It does not transfer intellectual-property rights in the product design, branding, website or related content.

19. Third-party services and links

The Services depend on or link to third parties including Shopify, payment providers, carriers and Google. Third-party services have their own terms and privacy practices. We are not responsible for their independent acts, content or availability, but this does not remove responsibility we have under applicable law for our own supply, representations or delivery obligations.

20. Availability, errors and changes

We try to keep product, stock, price and website information accurate. We may correct errors, update content, change or discontinue a product, or temporarily restrict the website. We will not retrospectively change an accepted order except as these Terms or applicable law allow.

21. Consumer guarantees and other mandatory rights

Nothing in these Terms excludes, restricts or modifies a guarantee, right, remedy or liability that cannot lawfully be excluded, including rights that may apply under the Consumer Guarantees Act 1993 and Fair Trading Act 1986.

If a mandatory provision conflicts with these Terms, that provision prevails and the remaining Terms continue to apply.

22. Liability

To the fullest extent permitted by law, neither party is liable to the other for indirect, special or consequential loss, or loss of profit, revenue, opportunity, goodwill or data, arising from the Services. This exclusion does not apply where the loss cannot lawfully be excluded.

For a customer acquiring the Services in trade, our total liability for claims arising from an order, other than liability that cannot be limited, will not exceed the amount paid to us for the product or service giving rise to the claim.

We are not liable for loss caused by an inaccurate destination or content supplied by you, your unlawful or non-compliant review practices, misuse or alteration of the product, an incompatible device, or an independent third-party platform decision, except to the extent our act or omission contributed to the loss or applicable law requires otherwise.

23. Your responsibility for third-party claims

To the fullest extent permitted by law, you will reimburse us for reasonable loss, liability and external cost arising from a third-party claim caused by customer content you were not authorised to use, an unlawful or malicious destination you supplied, or your material breach of section 10. This does not apply to the extent the claim was caused by our negligence, breach or unlawful conduct.

24. Events outside reasonable control

A party is not responsible for delay or failure caused by an event outside its reasonable control, provided it takes reasonable steps to reduce the effect and resumes performance when practicable. This clause does not remove a customer's right to a remedy for late or failed delivery where applicable law provides one.

25. Suspension and termination

You may stop using the website at any time. We may suspend or terminate access where reasonably necessary for security, unlawful activity, fraud, misuse or material breach. Termination does not affect rights, payment obligations or provisions intended to continue, including intellectual property, liability, privacy and dispute provisions.

26. Changes to these Terms

We may update these Terms to reflect changes in law, products, technology or business practices. The updated version will be posted with a new date. Changes apply prospectively unless law requires otherwise. Terms in force when an order was accepted continue to govern that order unless both parties agree or a mandatory change applies.

27. Disputes and governing law

Please contact us first so we can try to resolve a concern promptly and in good faith. These Terms and the Services are governed by New Zealand law. The New Zealand courts and tribunals have non-exclusive jurisdiction, without limiting any right a consumer has to use the Disputes Tribunal or another remedy available under law.

28. General terms

Entire agreement: These Terms and incorporated policies record the agreement about the Services, together with any product-specific written terms or accepted quotation.

Severability: If a provision is invalid or unenforceable, it will be read down or removed only to the extent necessary, and the remaining provisions continue.

No waiver: A delay or failure to enforce a right is not a waiver of that right.

Assignment: You may not transfer an order or these Terms without our consent. We may transfer our rights and obligations as part of a genuine sale, restructuring or transfer of the business, provided this does not reduce mandatory rights.

Electronic communications: You agree that contracts, notices and records may be provided electronically, subject to applicable law.

29. Contact

Questions, complaints and notices relating to these Terms can be sent to:

Business: VortX-AI Automations NZ Limited trading as VortX TapNGo

Email: sales@vortxautomations.com

Website: vortxtapngo.com